So, you did it. You just partnered up with Skip and we couldn’t be happier to have you on board. To welcome you to the Skip fam, we’ve detailed exactly what’s going to happen next, and as always, if you need any additional help, you can contact us at any time using the Portal’s Message Us feature.
How To Set Up Before The Call
First things first, our onboarding team will either call, email, or text within the first couple of days to help get you all set up with your own account on the network. Here’s how to prepare for it.
- Review your menu – Make sure all of your menu items are up-to-date, including descriptions, and give it a good proofread to ensure there are no grammar or spelling mistakes.
- Charge your device – Whatever you’re using, whether phone or tablet, make sure it’s with you at the restaurant, it’s all powered up, and it’s connected to WiFi.
- Download the app – Visit Google Play or the App Store to get the Skip app onto your device.
- Setup your account – You should have received an email from the Skip team with a little how-to, so just make sure your setup is complete and your account is good to go.
- Login – Gain access to the Skip App and Portal by entering in your login information so you’re ready to go when the onboarding team calls.
Done and done!
What To Do After The Call
Once you’ve had the call and your restaurant is all set up on the network, you’re good to go! Here’s what you should be doing next.
- Pump up the volume – Whatever device you’re using to take orders, make sure you have the volume up so you don’t miss an order.
- Accept orders ASAP – When an order comes in, hit “accept” it as soon as you see it. The longer you let it hang, the more it can affect your Skip Score (more on that later!).
- Keep it current – Remember to always keep your menu up-to-date using Menu Self-serve in the Portal to keep customers happy and orders coming.
- Mind your Skip Score – In the first 28 days, you’ll be building that Skip Score we were talking about earlier. This number reflects a combination of criteria (food quality, service, and the length of time it takes you to accept an order.)
Want to learn more about Skip Scores? Check out our stellar tips to help you strengthen your Skip Score